Refund policy

Change-of-Mind Returns

Buzz Vibes offers a voluntary 30-day change-of-mind return policy. To request a return under this policy, please contact us within 30 days of receiving your item.

For change-of-mind returns, items must be unused and unworn, with tags attached where applicable and original packaging and seals intact. For hygiene and safety reasons, we do not accept change-of-mind returns for opened or used personal products, including lingerie, intimate toys and devices.

Sale items and gift cards are not eligible for change-of-mind returns. We do not offer change-of-mind exchanges.

These conditions apply to our voluntary change-of-mind policy and do not limit your rights under the Australian Consumer Law.

Faulty, Damaged or Non-Compliant Products

If a product is faulty, damaged, unsafe, significantly different from its description or otherwise fails to meet an applicable consumer guarantee, please contact us at team@buzzvibes.com.au.

We will assess the issue and provide any remedy required under the Australian Consumer Law. These rights are separate from our voluntary change-of-mind policy and are not excluded solely because an item is on sale, has been opened or used, is outside the 30-day change-of-mind period, or is no longer in its original packaging.

The remedy available depends on the nature of the problem and the applicable consumer guarantees.

Proof of Purchase

Please provide reasonable proof of purchase when requesting a return or remedy. This may include an order confirmation, receipt, invoice, transaction reference, credit or debit card statement, or other evidence that reasonably establishes the purchase. You may provide a clear digital copy or photograph of the evidence.

Before initiating a return – things to check

For battery-powered devices, please check that you are using the correct batteries, that they have been installed correctly, and any battery covers have been firmly closed/secured.

For rechargeable devices, please ensure they have been fully charged. Also check what happens when you plug them in and turn on the power – are any lights flashing? Have you pressed the power button on the device? Always refer to the product manuals for troubleshooting tips before initiating a return.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too