Shipping

 

How long does it take to process my order?

Orders are processed within 1-2 working days before shipping. Each order is carefully checked and packaged before being labelled and sent out.

 

What company do you use for Shipping?

Orders are shipped via Australia Post.

 

How long does shipping take?

Standard orders: 4-7 business days from dispatch.

Express post orders: 1-3 business days from dispatch.

NB: Due to COVID-19 delays and high volumes at Australia Post, some orders may be delayed in transit. During this time it is unlikely that Express post orders will arrive in 1 business day from dispatch if you are not located in the Melbourne area. Unfortunately this is out of our control, however you will be able to track your order.

UPDATE April 2022:  Australia Post have said that they are experiencing significant delays to deliveries as a result of Covid-19.  Please allow extra time for your deliveries, especially if you live in WA.  Express remains the quickest way for parcels to be delivered and Australia Post are prioritising them over Standard deliveries.

 

How do I track my order?

Orders are shipped via Australia Post. When your order is dispatched we will send you a tracking code and information on how to track your order.

 

How much does delivery cost?

Deliveries are charged at a flat rate of $10 per order for Standard, and $15 per order for Express Post.

We also now offer FREE Standard shipping for orders over $89.  Simply choose this option at checkout.

 

Do you use discreet packaging?

Yes, we take care to use discreet packaging for all orders. Where we are required to include a return address we simply provide a PO Box.

 

Do you ship internationally?

No, currently we ship within Australia only.